Name the actual file
Use the file name and type. Never share passwords, payment data or other secrets.
SUPPORT · WITH CONTEXT
Support that follows the project context.
Start with the visible file, choice or warning. Help must never silently change source values.
SUPPORT WITH PROJECT CONTEXT1 · SOURCE 2 · STEP 3 · VIEW
A problem becomes solvable when source and project state remain visible.
Start with the file, the exact step and the visible message. Support can then reproduce the issue without guessing what happened earlier.
Record where it stops
Include the page, action and exact warning or error text.
Add only relevant evidence
A screenshot of the message and project status prevents unnecessary back-and-forth.
PRACTICAL ROUTE
Check these points first
- 01
Import
The core workflow supports DXF, TXT, CSV and LandXML. Review version, encoding, columns/layers, units and 2D/3D.
- 02
Display
Confirm coordinate system and height context only when known from source or project information.
- 03
Delivery
Review warnings, document preview and release status before using the PDF or project package.
PROFESSIONAL BOUNDARY
Contact support when the source matters
Email info@surveycontrol.nl with the page, step, message and non-sensitive project context. Never include your password.